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SizeBase Terms & Conditions

Size Base Ltd Registered Office:

  • Unit 3 Anglo Industrial Park, Fishponds Road, Wokingham, Berkshire RG41 2AN. Tel 0118 327 6568 • 0800 3276568. Email:
  • Registration number: 7718178. VAT number: GB124999572

Ordering - All orders placed on the SizeBase website are subject to acceptance in accordance with our Terms and Conditions. 

  • When placing an order, you warrant that all information given is accurate and complete.
  • All orders are subject to acceptance and product availability.
  • Availability information for products is listed on each individual product description. If SizeBase Ltd has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are about to be despatched.
  • All prices listed on are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax.
  • We will not charge your credit card until the point of dispatch of the goods; therefore no contract for the sale of any product will exist between you and SizeBase Ltd until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
  • A confirmation email will be sent to the email address provided showing details of products ordered.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
  • If your order has not been accepted, we will endeavour to contact you to explain the reasons why. 
  • All orders will be despatched using the Post Office.

Payment - SizeBase Ltd accept most major credit/debit cards 

  • Visa
  • Mastercard
  • Maesto

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.  


  • You are entitled to cancel this contract and receive a full refund provided that you exercise your right within seven working days after the day on which you receive the products. (Bank Holidays & weekends do not count as working days).
  • If you have submitted your order and received your confirmation email from SizeBase Ltd, you can still cancel your order up to the point of dispatch. Please either call our customer services team or email your cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team. Please ensure you include your name, address, product ordered and order number on the email.
  • If you wish to cancel your order after it has been dispatched you will need to wait until you receive the product and then follow our Returns procedure below.
  • Once we've received notification from you that you wish to cancel an order, any sum charged by us to your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. Obviously, this allows you to try the garments on, however, we ask that you leave all labelling in place.
  • You will be liable to any charges incurred when returning the goods to SizeBase Ltd, unless the return is as a result of an error on our part. 
  • The goods are the responsibility of the customer until received on the premises of SizeBase Ltd and we cannot be liable for their loss or damage whilst in transit. 
  • We recommend that orders should be returned using Recorded Delivery, but please note that proof of posting may not cover the value of the goods should the parcel be lost in transit.

 All returned goods should be marked Returns and sent to:

SizeBase Ltd, Unit 3 Anglo Industrial Park, Fishponds Road, Wokingham, Berkshire RG41 2AN


  • We offer a 14 day home approval policy which will give you the time to make sure you are completely happy with your purchase.
  • If, within 14 days of receipt of your order, you decide to return you order please return it together with your returns form.  Goods must be returned in the original undamaged packaging complete with all the original labels.  Goods must be unworn and unwashed and in perfect condition for immediate resale. We reserve the right to charge a fee to replace product packaging which is damaged or defaced.
  • You have a statutory right to have a full refund which will not include the outbound postage and packing charges, if you notify us in writing within seven working days from the day after you receive your goods that you intend to return your order to us.
  • To return goods paperwork must be clearly marked, stating the reason for return and if replacement or refund is required. The package must be suitably wrapped and clearly marked with the full return address. If your replacement order is more expensive than the original order, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges.
  • The return postage must be paid by the customer unless otherwise agreed.
  • SizeBase Ltd cannot be held responsible for lost parcels.
  • Please note that for hygiene reasons we cannot accept returns of underwear unless faulty upon receipt. 
  • Any items purchased on a promotion offer must all be returned at the same time, if we do not receive all items you will be charged the full price for any item that you keep.
  • If you would like a garment replaced in a different size please ensure you notify us clearly on the returns form. 
  • Please email the request, within 24 hours so the item can be reserved, Please be aware we can only hold stock for exchange for 7 days.
  • If you request a refund for the returned items, the refund will be credited to the card used for payment or your PayPal account respectively.  
  • Please note it can take up to 28 days for the bank to process the refund.

Exchange Procedure - New items

  • SizeBase will process an exchange or refund, on any orders which have arrived and are, damaged, faulty or incorrectly shipped.  Please notify SizeBase within 48hours if you have such items.  We will cover the return postage for any items which are damaged, faulty or incorrectly shipped.
  • Replacement items will be held for 7 days, and new replacement goods will only be despatched once the original item has been received at the SizeBase office.

Exchange Procedure  - Worn items 

  • If any item fails to offer reasonable wear for the length of time you have owned it, we will provide you with an appropriate remedy, which may be repair/replacement or partial refund.
  • SizeBase will not cover the postage paid on any returned items once they have been worn.


  • We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  • We may modify these Conditions at any time by posting the Conditions on our website. You may terminate your contract with us if you reasonably consider that you have been disadvantaged by any change we may make to these Conditions.
  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall process the refund within 14 days, but please note the bank can take up to 28 days to process the refund.
  • We have taken all reasonable measures to provide accurate product images for each product for sale on the site. However, please be aware that due to a number of mitigating factors such as Internet browsers and monitor colour contrasts colours may appear to vary slightly from the product as it appears on your screen and we cannot be held responsible or liable for any minor colour discrepancies between the image and the actual product.
  • The products sold on are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from SizeBase Ltd.
  • We have taken all reasonable measures to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  • We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
  • We shall exercise reasonable skill and care in providing the goods to you in accordance with these Conditions however any liability we have to you of any kind is limited to the charges paid by you in the twelve-month period prior to the event causing the liability.
  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Customer Services Contact Information

We are happy to discuss any questions so please contact us at:

SizeBase Ltd, Unit 3 Anglo Industrial Park, Fishponds Road, Wokingham, Berkshire RG41 2AN.

Telephone: +44 118 327 6568 or Free Phone 08000 832951
Email Address: