HOW TO MEASURE YOURSELF

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Returns & Refunds

All items must be returned to us within 21 days of the order date.

Please ensure that they are returned to us in perfect condition for resale (if you’ve worn or washed it or ripped labels off we won’t refund you).

Return Address

Please clearly address packages to: Returns, SizeBase Ltd, Unit 3 Anglo Industrial Park, Fishponds Road, Wokingham, Berkshire RG41 2AN.

Exchanges

If you would like to exchange your purchased item for an alternative size or product, please contact us so we can reserve the new item, we’ll gladly hold this for you for seven days.

Please complete the Returns Form and pop this in your return package.

If you’re selecting an alternative item that is more expensive than the original order, please provide a daytime number so we can contact you to obtain additional payment.

SizeBase offer a ‘Sizing at SizeBase’ (https://www.sizebaseclothing.co.uk/size-information-general/) promise. We will gladly exchange any item for a smaller or larger size and refund you the cost of postage (standard Royal Mail 2nd class only). Once your return is received, we will refund your postage cost and send you the new size.

Refunds

Please return your item to us within 21 days of your order date with the completed Returns Form enclosed in your order.

Refunds will be credited via your original payment method within 14 days.

Postage must be paid for by the customer.

The Small Print

• If you return items that were purchased as part of a promotional offer, you may be charged the full price for items you keep if they’re not eligible for the promotional discount after you’ve returned part of your order.

• Items must be returned to us in the original undamaged packaging complete with original labels. Items must be unworn and unwashed and in perfect condition for resale. We reserve the right to charge a fee to replace product packaging which is damaged or defaced.

• Packages must be suitably wrapped and clearly marked with the full return address.

• Please note for hygiene reasons we cannot accept returns of underwear unless faulty upon receipt.

• You have a statutory right to a full refund which will not include the outbound postage and packaging charges if you notify us in writing within seven working days from the day after you received your goods that you intend to return to us.

• SizeBase cannot be held responsible for lost parcels.